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02-03-2013, 02:49 PM
Post: #1
ppt on Quality Circles

Quality Circles

.pptx  Quality Circles.pptx (Size: 93.13 KB / Downloads: 28)


A quality circle is a volunteer group, under the leadership of their supervisor, who are trained to identify, analyse and solve work-related problems and present their solutions to management in order to improve the performance of the organization.
Everyone’s involvement required.
Participative management technique within the framework of a companywide quality system in which small teams of (usually 6 to 12) employees voluntarily form to define and solve quality or performance related problem.


Quality circles were first established in Japan in 1962; Kaoru Ishikawa has been credited with their creation.
First circles were established at the Nippon Wireless and Telegraph Company


Some quality circles (QCs)were established by the management (management-initiated); whereas others were formed based on requests of employees (self-initiated).
E.g:- Problem of their own or management problem
Analysis shows former is better.

Different quality circle tools

The Ishikawa or fishbone diagram 
The Pareto Chart- vital few than trivial many
20% of causes have 80% of impact-so prioritize
Stratification- divide problem in layers
Check Sheets
Histogram- Frequency of distribution of data
Scatter diagram-Relation between paired data

Student quality circles (SCQ’s)

The idea of SQCs was presented by City Montessori School (CMS), Lucknow India at a conference in Hong Kong in October 1994 by Jagdish Gandhi. He learnt it from Kaizen in Japan.
World's first SQC was made in CMS Lucknow with then 13-year- old student, Ms. Sucheta Bihari as its leader. They help poor students,etc
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